![]() A return label will only be issued to the address the item was originally shipped to. In the event that Strictly European Motors Ltd ships the incorrect item, Strictly European Motors Ltd will provide a return label so the incorrect item can be returned. Strictly European Motors Ltd tries to ensure all customers receive the parts they have ordered, however mistakes do happen. We will work with you to sort out the issue.Īll shipments refused by the receiver or returned undeliverable will be processed as a return according to Strictly European Motors Ltd return policy. If this occurs, contact us immediately to notify us of the discrepancy. We are aware that glitches occur, and sometimes the wrong item is sent. If you are unsure of whether an item will fit your vehicle, please contact Strictly European Motors Ltd and speak to a representative. ![]() Mix-ups happen, and Strictly European Motors Ltd prides itself on helping and providing information to customers when they occur. Please ensure you are providing the correct make, model, and year, as well as engine and drivetrain layout when ordering. Please note, when ordering an item, it is incumbent upon the customer to choose the correct item or product for their vehicle. ![]() Under no circumstances will Strictly European Motors Ltd reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product. These items cannot be returned for a refund or store credit. Exchanges are subject to product availability.Ĭertain items are non-returnable this includes but is not limited to: special order items, all Uni connect cables, electronic items (items with electrical components), tools, fluids of any kind, cleaning products and on sale/clearance item. Items can either be exchanged or refunded to the original payment method depending on preference. Strictly European Motors Ltd is not responsible for any lost, stolen or damaged items. We highly recommend insuring items for return, but that is left to the discretion of the customer. All items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable. Strictly European Motors Ltd is not responsible for the shipping costs of returns, nor will the initial shipping cost of the item(s) be refunded or reimbursed upon return of said item. Shipping costs are the sole responsibility of the customer. Customers have a 30 day (excludes Unitronic products no exceptions ) window from the time of the original shipping date to return an item. Any item that has been installed on a vehicle will not be eligible for return. ![]() All items being returned must be in new, undamaged condition, and in the original packaging. The RMA number, receipt/Proof of Purchase, and item + original packaging must be included for a return to be valid.Īll returns are subject to a 20% restocking fee. We will provide you with a Return Merchandise Authorization number. To initiate the return process, please call or email Strictly European Motors Ltd. RETURN & EXCHANGE ( Last Updated March 8th 2021) ![]()
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